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Regional Operations Manager

NTY Franchise Company regional operations manager on the phone at desk

Role of the Regional Operations Manager

Your Regional Operations Manager (ROM) serves as your small business consultant and is responsible for ensuring your success in all areas of your resale operation including financial performance, merchandising and customer service. To accomplish this your ROM is in contact with you during numerous phases of your business including:

PRE-OPENING VISIT

Takes place 2 weeks after opening your store to begin buying inventory

  • Duration: 1-2 days
  • Focus: Helps to ensure proper buying of product, making sure fixtures are installed properly and that the POS system is functioning correctly.

STORE OPENING VISIT

Takes place the day before and the day of opening your store to begin selling merchandise

  • Duration: 2 days
  • Focus: Final tweaks to merchandising and staff training. Your ROM will be there as a resource for answering questions at the store opening.

FOLLOW-UP VISIT

Takes place approximately 90 days after opening your store

  • Focus: Operations, full analysis of customer service, POS training and ensuring that bad habits aren’t arising. We also assist with small business practices such as hiring, bookkeeping, business planning/forecasting, attaining a clear picture of cash flow and any other operational needs.

ONGOING VISITS

Take place every 9-12 months

  • Focus: Your ROM is there as a small business analyst and counselor.

MONTHLY OPERATIONS CALLS

Take place monthly

  • Focus: Inventory planning, advertising and marketing, POS reporting, budgeting and other items related to your business.

CONFERENCES

Take place annually

• Focus: Networking and training opportunities for all of our franchise owners, managers and staff in one location. Plus fun events!

cm-conference

Check out the millennial fashion show from the opening session of the 2016 Clothes Mentor conference in Minneapolis:

In this video, several franchisees explain how working with a Regional Operations Manager has helped them:

 

 

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