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Training

We conduct three separate, comprehensive training programs that provide our new owners with both pre-opening and post-opening classes ranging from business planning, financial management and real-estate selection to store operations, merchandising, inventory management and POS system training as well as a full week of in-store training. Check out the break down of each of our training programs below.

Clothes Mentor store manager getting training from NTY Franchise support, in-store using buying guides

Business Training

In this five-day training program, we’ll cover all of the tools available to you and the assistance that we provide for opening your store. Business Training includes:

REAL ESTATE/SITE SELECTION
What should go into a lease and what criteria to use to get the best possible site.

BUSINESS PLANNING
Comprehensive business planning preparation and a review of financing options.

NEW STORE DEVELOPMENT
All-encompassing how-to on your store buildout, fixture detailing, signage, flooring options, etc.

MARKETING
An introduction to all of the marketing options for your store, from print to digital to social media and more.

PERSONNEL MANAGEMENT
How to recruit, hire, train and develop the best employees for your business.

QUICKBOOKS
Implementation of QuickBooks accounting software into your personal computer to help manage your daily business expenses.

Operations Training

This five-day program delves into everything you need to know about the day-to-day operation of your store. Operations Training includes:

MARKETING
Grand opening advertising, local store marketing, print advertising, multi-media advertising, your store website and social media.

CUSTOMER SERVICE
An overview of the keys to great customer service, steps to learn customer cues and more.

MERCHANDISING & STORE STANDARDS
Learn how to merchandise your store to maximize profits. Plus, learn about the company store standards.

PRODUCT KNOWLEDGE
How to buy and sell your product. In addition to general hands-on training for this topic, you’ll also receive the following:

  • Trend report – a guide highlighting the hottest styles for each upcoming season
  • Buyers guide – a training tool to ensure that your buyers know specifics of assessing each piece of merchandise
  • Exams – review tests for your staff to make sure they know information from the guides
  • On-site inventory evaluations – a feedback report that is provided to you in writing after each visit by Clothes Mentor field support staff
  • Mall visit program – a maintenance course provided to you so your staff can keep up with trends in your local market
  • Advanced training workshops – an annual national conference hosted for you and your management staff
  • On-demand video training – additional help available on Clothes Mentor’s convenient extranet

LOSS PREVENTION
Learn how to detect internal and external theft and how to utilize tools to prevent theft.

INVENTORY MANAGEMENT
An in-depth look at seasonal buying and selling as well as clearance procedures to maximize profitability.

Store Training

This six-day program includes hands-on experience at our corporate store, where you’ll see all of the information you learned during the previous two programs in action. Store Training includes:

DAY 1
Store tour and introduction to the POS system, merchandising, customer service and product classification.

DAY 2
Store opening/closing procedures, back-of-office administration, sales planning, personnel management and POS administration.

DAY 3
Sorting/buying, merchandising, inventory management, POS troubleshooting and loss prevention.

DAY 4
Local store marketing, social media and handling customer complaints.

DAY 5
An all-encompassing overview of the previous four days and putting what you’ve learned into action.

DAY 6
Questions and answers session and final training certification.

See what our current Clothes Mentor franchisees think about our training programs in this short video:

 


 Training Prerequisites

For Business Training: We suggest you and your partner(s) to attend Business Training in the first available class after you have signed your Franchise Agreement.

For Operations Training: It is ideal for you to receive training on the operational aspect of the business as close to your “Open to Buy” period as possible. So as soon as you’ve completed Business Training, submitted your signed lease to us and ordered your fixture package for your store, you are ready to attend Operations Training.

For Store Training: We recommend that you attend Store Training immediately following Operations Training, however, you can separate these two training session if needed to accommodate your schedule.  

 

 

Next – POINT-OF-SALE SYSTEM