Device Pitstop Regional Operations Manager
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Regional Operations Manager

Device Pitstop regional operations manager Jarvis Herndon

Role of the Regional Operations Manager

Your Regional Operations Manager (ROM) serves as your small business consultant and is responsible for ensuring your success in all areas of your resale operation including financial performance, merchandising and customer service. To accomplish this your ROM is in contact with you during numerous phases of your business including:

PRE-OPENING VISIT
Takes place 1 month prior to the grand opening of your store

  • Duration: 5 days
  • Focus: To ensure proper buying of product, making sure fixtures are installed properly and that the POS system is functioning correctly. Ensuring that all technicians are trained and backroom service department is set up.

STORE OPENING VISIT
Takes place the day before and the day of the grand opening of your store

  • Duration: 2 days
  • Focus: Final tweaks to merchandising and staff training. Your ROM will be there as a resource for answering questions at the store opening.

FOLLOW-UP VISIT
Takes place approximately 90 days after opening your store

  • Focus: Operations, full analysis of customer service, POS training and ensuring that bad habits aren’t arising. We also assist with small business practices such as hiring, bookkeeping, business planning/forecasting, attaining a clear picture of cash flow, review of the tech department and any other operational needs.

ONGOING VISITS
Take place every 9-12 months

  • Focus: Your ROM is there as a small business analyst and counselor.

MONTHLY OPERATIONS CALLS
Take place monthly

  • Focus: Inventory planning, advertising and marketing, POS reporting, budgeting and other items related to your business.

CONFERENCES
Take place annually

  • Focus: Networking and training opportunities for all of our franchise owners, managers and staff in one location.

Device Pitstop conference

Watch this quick video to learn more from our VP of Franchising about how Regional Operations Managers work with franchisees to build their businesses:

 

 

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