NTY Franchise Training Support Services
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Training

We conduct three separate, comprehensive training programs that provide our new owners with both pre-opening and post-opening classes ranging from business planning, financial management and real-estate selection to store operations, merchandising, inventory management and POS system training as well as a full week of in-store training. Check out the break down of each of our training programs below.

Training photo reviewing business numbers in an office

Business Training

In this five-day training program, we’ll cover all of the tools available to you and the assistance that we provide for opening your store. Business Training includes:

REAL ESTATE/SITE SELECTION
What should go into a lease and what criteria to use to get the best possible site.

BUSINESS PLANNING
Comprehensive business planning preparation and a review of financing options.

NEW STORE DEVELOPMENT
All-encompassing how-to on your store buildout, fixture detailing, signage, flooring options, etc.

MARKETING
An introduction to all of the marketing options for your store, from print to digital to social media and more.

PERSONNEL MANAGEMENT
How to recruit, hire, train and develop the best employees for your business.

QUICKBOOKS
Implementation of QuickBooks accounting software into your personal computer to help manage your daily business expenses.

Operations Training

This five-day program delves into everything you need to know about the day-to-day operation of your store. Operations Training includes:

MARKETING
Grand opening advertising, local store marketing, print advertising, multi-media advertising, your store website and social media.

CUSTOMER SERVICE
An overview of the keys to great customer service, steps to learn customer cues and more.

MERCHANDISING & STORE STANDARDS
Learn how to merchandise your store to maximize profits. Plus, learn about the company store standards.

PRODUCT KNOWLEDGE
How to buy and sell your product.

LOSS PREVENTION
Learn how to detect internal and external theft and how to utilize tools to prevent theft.

INVENTORY MANAGEMENT
An in-depth look at seasonal buying and selling as well as clearance procedures to maximize profitability.

Store Training

This six-day program includes hands-on experience at our corporate store, where you’ll see all of the information you learned during the previous two programs in action. Store Training includes:

DAY 1
Store tour and introduction to the POS system, merchandising, customer service and product classification.

DAY 2
Store opening/closing procedures, back-of-office administration, sales planning, personnel management and POS administration.

DAY 3
Sorting/buying, merchandising, inventory management, POS troubleshooting and loss prevention.

DAY 4
Local store marketing, social media and handling customer complaints.

DAY 5
An all-encompassing overview of the previous four days and putting what you’ve learned into action.

DAY 6
Questions and answers session and final training certification.

 


Training Prerequisites

For Business Training: We suggest you and your partner(s) to attend Business Training in the first available class after you have signed your Franchise Agreement.

For Operations Training: It is ideal for you to receive training on the operational aspect of the business as close to your “Open to Buy” period as possible. So as soon as you’ve completed Business Training, submitted your signed lease to us and ordered your fixture package for your store, you are ready to attend Operations Training.

For Store Training: We recommend that you attend Store Training immediately following Operations Training, however, you can separate these two training session if needed to accommodate your schedule.  

 

Learn more about NTY Franchise Company’s training process in this quick video:

 

 

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