New Uses FAQs - Frequently Asked Questions


How much does it cost?

You can find detailed initial investment information for New Uses on this page.

Watch this video to learn more about how our required initial investment ranges sets you on a path to quick success:

Does it work?

Yes! NTY Franchise Company has been in the upscale resale game for a long time, and our proven, profitable business model has helped many franchisees produce highly successful stores year after year. Click here to see our brand growth.

Can I make any money?

Yes! NTY Franchise Company provides you with the business plan and tools to be successful, but it is up to you to make it happen. Watch this short video of our VP of Franchising answering this frequently asked question: 

Do you help with financing?

NTY Franchise Company can put you in touch with our preferred lender, Wells Fargo, for help with financing. We have developed a great relationship with the nation’s largest Small Business Administration (SBA) lender. Click here to find out more about NTY Franchise Company’s financing option.

How long does the franchise agreement last?

The franchise agreement lasts for 10 years, with the option of a $10,000 renewal fee for another 10 years. In this video, our VP of Franchising highlights the franchise agreement and the option for renewal as stated in the NTY Franchise FDD: 

Can I speak with your current franchisees? And I can choose who to talk to?

Definitely! We encourage you to reach out to our current New Uses franchisees to get answers to even more of your questions. In the Franchise Disclosure Document (FDD), you will receive a long list of owners that you are free to contact. This video highlights the section of the FDD that includes contact information for our current franchisees: 

How much control do I have over my store?

It is your business. We provide you with NTY Franchise Company’s proven, profitable business model, but you have control over your New Uses store(s). Watch this short video of our VP of Franchising answering this very question: 

How long does it take to open a store?

The typical length of time between signing your Franchise Agreement and the opening of your store varies from 6 to 12 months. Click here to see more information about the timeline to open a New Uses store.

Will you help me find a location?

Yes. Part of NTY’s franchise support services includes helping you to find the best possible location for opening your resale store. Click here to find more information about our store location support services.

Will you help me with the layout of my store?

Yes. NTY Franchise Company has teamed up with proven vendors that offer the best pricing and service available for your store buildout. Go to this page to find out more information about our store buildout vendors and to take a virtual tour of a New Uses store.

Do you provide training? Who pays for it?

As you proceed toward your store opening, you will receive specialized training at our corporate headquarters, at our corporate store, and on-site at your store. All training is free, however, you are responsible for any travel costs (airfare, lodging, food, etc.) for training at our corporate headquarters. Click here to get a detailed explanation of our training programs.

Do you provide assistance to me after my store is open?

Yes! You will be assigned a Regional Operations Manager (ROM), who will be your small business consultant throughout the life of your business. You will also receive ongoing marketing support and more. Check out the video below to learn more about the benefits of being an New Uses franchisee. Then click here to read more about the role of our regional operations managers.

What marketing support do you provide?

We offer comprehensive marketing training as well as ongoing marketing support to all franchisees. Click here to see a full list and examples of marketing support provided by NTY Franchise Company. 

Where do I get my inventory?

You will purchase your inventory directly from the customers that visit your store. Click here to see an overview of New Uses’ resale concept. Then check out the video below to hear from our VP of Franchising about obtaining inventory for NTY Franchise stores.

How will I know what to pay for merchandise?

We have a sophisticated point-of-sale (POS) system that provides suggested pricing for product acquisition. The system also creates many financial reports that help you to manage and grow your business. Click here to learn more about our POS system. Also, watch this video to hear the benefits of NTY’s POS system from our VP of Franchising:

How will I deal with bookkeeping for my store?

Our POS system is integrated with QuickBooks, which streamlines your bookkeeping process and makes it very easy for you.

What are typical store hours?

Our suggested business hours are Monday through Friday, 10:00 a.m. to 8:00 p.m.; Saturday, 10:00 a.m. to 6:00 p.m.; Sunday, 11:00 a.m. to 6:00 p.m. 

How do NTY stores avoid the thrift store stereotype?

This is a very common question! And here’s the answer from our VP of Franchising, Jim Wollman: