We conduct three separate, comprehensive training programs that provide our new owners with both pre-opening and post-opening classes ranging from business planning, financial management and real-estate selection to store operations, merchandising, inventory management and POS system training as well as a full week of in-store training. Check out the break down of each of our training programs below.
In this five-day training program, we’ll cover all of the tools available to you and the assistance that we provide for opening your store. Business Training includes:
REAL ESTATE/SITE SELECTION
What should go into a lease and what criteria to use to get the correct site.
Comprehensive business planning preparation and covering financing options for your store.
NEW STORE DEVELOPMENT
All-encompassing “how to” on your store buildout, fixture detailing, signage, flooring options, etc.
An introduction to all the marketing options for your store from print to social media.
Administrative discipline of hiring, developing employees, recruiting and training your new employees.
Implementation of QuickBooks accounting software into your personal computer to help manage your daily business expenses.
This five-day program delves into everything you need to know about the day-to-day operation of your store. Operations Training includes:
Grand opening advertising, local store marketing, print advertising, multi-media advertising tools and social media.
Keys to great customer service. Steps to learn customer cues.
MERCHANDISING & STORE STANDARDS
Learn how to merchandise your store to maximize store profits as well as learning the company store standards.
How to buy and sell your product. In addition to general hands-on training for this topic, you’ll also receive the following:
- Buying guides: Tools to ensure that your buyers know the specifics of assessing each piece of merchandise.
- Exams: For training your store staff based on the guides.
- On-site inventory evaluations by New Uses ROM: A feedback report that is provided to you in writing after each store visit by your ROM.
- Retail visit program: An organized maintenance course provided to you so your staff can keep up with styles and trends in your local market.
Learn how to detect internal and external theft and how to utilize the tools to prevent theft.
An in-depth look at buying and selling to maximize profitability and clearance procedures.
This six-day program includes hands-on experience at our corporate store, where you’ll see all of the information you learned during the previous two programs in action. Store Training includes:
Store tour and introduction to the POS system, merchandising, customer service and product classification.
Store opening/closing procedures, back office administration, sales planning, personnel management and POS administration.
Sorting/buying, merchandising, inventory management, POS troubleshooting and loss prevention.
Local store marketing, social media and handling customer complaints.
An all-encompassing overview of the previous four days and putting what you’ve learned into action.
Questions and answers session and final training certification.
For Business Training: We suggest you and your partner(s) to attend Business Training in the first available class after you have signed your Franchise Agreement.
For Operations Training: It is ideal for you to receive training on the operational aspect of the business as close to your “Open to Buy” period as possible. So as soon as you’ve completed Business Training, submitted your signed lease to us and ordered your fixture package for your store, you are ready to attend Operations Training.
For Store Training: We recommend that you attend Store Training immediately following Operations Training, however, you can separate these two training session if needed to accommodate your schedule.
Learn more about the New Uses training process in this quick video: